Introduction
Shambala Casino ("we," "us," or "our") is an online gaming operator licensed under Curacao. This Privacy Policy explains how we collect, use, disclose, and protect personal information about players accessing our services from Australia. It applies to all information processed through our website and related applications.
Information We Collect
To provide our services, we gather two main categories of data:
- Personal Data:
- Full name
- Email address
- Date of birth
- Residential address
- Payment and billing details
- Technical Data:
- IP address and geolocation
- Device identifiers and operating system
- Browser type and version
- Cookies and tracking technologies
How We Use Your Information
We process your personal information for the following purposes:
- Account setup, verification, and management
- Processing deposits, withdrawals, and other transactions
- Complying with legal and regulatory obligations
- Preventing fraud, money laundering, and other illicit activities
- Marketing communications, promotions, and special offers (you may opt out at any time)
Legal Basis for Processing
Under the Australian Privacy Act 1988, we rely on the following bases to process your data:
- Performance of a contract (to provide gaming services)
- Compliance with legal obligations (e.g., anti-money laundering)
- Legitimate business interests (e.g., platform security)
- Your consent (for marketing and profiling)
Data Sharing
We do not sell or rent your personal data. We may share your information with:
- Payment processors and financial institutions
- Identity verification and KYC providers
- Regulatory bodies and gaming authorities
- Trusted service partners under strict confidentiality agreements
Data Retention
We retain your information for as long as necessary to fulfil contractual and legal obligations, typically for the duration of your account plus up to seven years thereafter to satisfy anti-money laundering and other regulatory requirements.
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion or restrict processing
- Obtain data portability
- Object to processing based on legitimate interests
To exercise these rights, please contact us as detailed below.
Cookies
We use cookies and similar technologies to enhance user experience, analyse site performance, and deliver targeted advertising. For details, please refer to our separate Cookie Policy.
Security
We implement industry-standard measures, including SSL/TLS encryption, secure data storage on protected servers, and regular staff training to safeguard your information against unauthorized access, alteration, or disclosure.
Contact & Updates
If you have questions or wish to exercise your rights, please email us at [email protected]. We may update this Privacy Policy periodically; any changes will be posted on this page with a revised effective date.