Introduction
At Shambala Casino, we care deeply about creating a safe and supportive environment for everyone who plays. Responsible gambling means maintaining control over your gaming habits, both in terms of time and money, so you can enjoy yourself without negative consequences. Licensed under Curacao regulations, we take our duty of care seriously and provide clear information on how to gamble responsibly.
Self-Assessment
It can be hard to recognise when play becomes risky. These warning signs may indicate a developing problem:
- Feeling anxious or restless when unable to gamble
- Increasing bets to achieve the same level of excitement
- Chasing losses by betting more than planned
- Using money intended for bills or essentials to gamble
- Hiding gambling activity from friends or family
- Neglecting work, studies or relationships due to gaming
- Feeling guilt, shame or regret after gambling sessions
Tools & Limits
We offer a range of features designed to help you stay in control:
- Deposit Limits: Set daily, weekly or monthly caps on how much you can add to your account.
- Session Limits: Restrict the length of each play session to suit your comfort level.
- Self-Exclusion: Temporarily or permanently block your account from logging in or wagering.
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've spent.
How to Self-Exclude
If you decide you need a break, follow these simple steps:
- Log in to your Shambala Casino account.
- Go to "Account Settings" and select "Responsible Gambling."
- Choose your preferred exclusion period (e.g., 24 hours, 6 months, permanently).
- Confirm your selection and your account will immediately be blocked from play.
External Help & Resources
Additional support is available through free, confidential services:
- Gambling Help Online: 1800 858 858 – 24/7 phone and webchat support for Australians.
- Gamblers Anonymous: Peer-led support groups; find local meetings at gamblersanonymous.org.au.
- Lifeline: 13 11 14 – crisis support and suicide prevention services, available any time.
Contact
If you need help or further information about responsible gambling, contact our support team at [email protected].